Shipping policy

At BuyWithUs Matting, we aim to provide a reliable and efficient delivery service to ensure your rubber matting and flooring products arrive safely and on time.

This Shipping Policy explains our delivery process, estimated timeframes, and important information regarding your order.

Order Processing

Once your order has been successfully placed:

  • Orders are reviewed and processed by our team.
  • Products are checked and prepared for dispatch.
  • You will receive confirmation once your order has been shipped.

Processing times may vary depending on product availability, order size, and delivery requirements.

For large, bulk, or specialist flooring orders, additional processing time may be required.

Delivery Areas

We currently deliver products across the United Kingdom.

Delivery is available to:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Please contact us before ordering if you require delivery to a specific location or have any special delivery requirements.

Delivery Timeframes

Estimated delivery times:

  • Standard Delivery: 3–5 working days after dispatch
  • Large or Bulk Orders: Delivery times may vary depending on product quantity and availability

Please note that delivery times are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances outside our control

We will always aim to keep customers informed of any significant delays.

Delivery Charges

Shipping charges are calculated based on:

  • Product type
  • Order weight
  • Delivery location
  • Order quantity

Any applicable delivery charges will be displayed during checkout before completing your purchase.

From time to time, we may offer free delivery promotions or special shipping offers.

Tracking Your Order

Once your order has been dispatched:

  • You will receive delivery confirmation.
  • Tracking details will be provided where available.
  • You can use the tracking information to monitor your shipment.

If you do not receive your tracking information, please contact our customer support team.

Large & Heavy Items

Some rubber flooring products, rolls, tiles, and heavy-duty mats may require specialist handling due to their size and weight.

For larger orders:

  • Delivery may require additional time.
  • Products may arrive in multiple packages.
  • A courier may contact you before delivery.

Please ensure someone is available to receive larger deliveries.

Delivery Address

Customers are responsible for providing accurate delivery information.

Please check that your:

  • Name
  • Address
  • Postcode
  • Contact number

are correct before completing your order.

BuyWithUs Matting cannot be held responsible for delays caused by incorrect delivery details provided by the customer.

Damaged Deliveries

Please inspect your order when it arrives.

If your package or product arrives damaged:

  1. Take photographs of the packaging and product.
  2. Contact us as soon as possible.
  3. Provide your order number and details of the issue.

We will review the matter and provide an appropriate solution.

Missed Deliveries

If you are unavailable when delivery is attempted:

  • The courier may leave instructions for redelivery or collection.
  • Additional delivery attempts may be arranged according to the courier's process.

Please follow the courier instructions to avoid unnecessary delays.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Business Name: BuyWithUs Matting

Website: https://buywithusmatting.co.uk

Phone: +44 7946 252194

Email: buywithustrading@gmail.com

Business Address:
Suite 2, 2nd Floor, Cranbrook House,
61 Cranbrook Road,
Ilford, England,
IG1 4PG

Last Updated: September 2026