At BuyWithUs Matting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

When you place an order, create an account, contact us, or request information, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment details
• Order information
• Any information you provide through contact forms or enquiries

Website Usage Information

We may automatically collect certain information when you browse our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referring website or search terms

This information helps us improve website performance, user experience, and security.

How We Use Your Information

We use your information for the following purposes:

• Processing and delivering your orders
• Providing customer support
• Responding to enquiries and requests
• Managing payments and transactions
• Sending order updates and delivery notifications
• Improving our products, services, and website experience
• Preventing fraudulent activity and maintaining website security
• Sending marketing communications where you have provided consent

Payment Information

All payments are processed securely through trusted third-party payment providers. We do not store your complete payment card details on our website.

Payment providers process your information according to their own privacy policies and security standards.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how visitors use our website
• Improve website functionality
• Provide relevant content and services

You can choose to disable cookies through your browser settings, but some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only when necessary, including:

• Delivery and courier companies for order fulfilment
• Payment providers for secure transactions
• Website hosting and technology providers
• Marketing and analytics services
• Legal authorities when required by law

All third parties are expected to handle your information securely and only use it for the intended purpose.

Data Security

We take appropriate security measures to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Alteration
• Disclosure

While we take reasonable steps to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal information where applicable
• Withdraw consent for marketing communications
• Object to certain uses of your information

To exercise these rights, please contact us using the details provided below.

Marketing Communications

If you subscribe to our newsletter or provide consent to receive updates, we may send you information about:

• New products
• Special offers
• Promotions
• Company updates

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our emails.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Business Name: BuyWithUs Matting

Website: https://buywithusmatting.co.uk

Phone: +44 7946 252194

Email: buywithustrading@gmail.com

Business Address:
Suite 2, 2nd Floor, Cranbrook House,
61 Cranbrook Road,
Ilford, England,
IG1 4PG

Last Updated: September 2026