At BuyWithUs Matting, we want our customers to be completely satisfied with their purchases. If you are not happy with your order, we are here to help with returns, replacements, and refunds in accordance with this policy.

Please read the following terms carefully before requesting a return.

Returns Eligibility

You may request a return if:

• The product is unused and in its original condition.
• The item is returned with its original packaging where applicable.
• The return request is made within the specified return period.
• The product has not been cut, altered, installed, or damaged after delivery.

Products must be inspected upon delivery. Any issues with your order should be reported as soon as possible.

Return Period

Customers can request a return within 30 days of receiving their order.

To begin a return, please contact our customer support team with:

• Order number
• Customer name
• Contact details
• Reason for return
• Photographs of the product (if applicable)

Returns sent without prior approval may not be accepted.

Non-Returnable Items

Certain products cannot be returned, including:

• Custom-cut or made-to-measure rubber matting
• Products that have been trimmed, modified, or installed
• Items damaged due to incorrect handling or installation
• Used products that cannot be resold
• Clearance or special offer items where stated

If you are unsure whether your product qualifies for return, please contact us before sending it back.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect product, please notify us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Clear photographs or videos showing the problem

After reviewing your request, we may offer:

• Replacement of the item
• Repair where applicable
• Refund
• Alternative solution

If the issue is confirmed as our responsibility, we will cover the reasonable return or replacement costs.

Return Shipping

For change-of-mind returns:

• Customers are responsible for return shipping costs.
• Products must be securely packaged to prevent damage during transit.
• We recommend using a tracked delivery service.

For faulty, damaged, or incorrect items, BuyWithUs Matting will arrange an appropriate solution.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Refunds are normally processed within 5–10 working days after approval.
• Your bank or payment provider may require additional time to display the refund.

Delivery charges are non-refundable unless the product was faulty, damaged, or incorrectly supplied.

Exchanges

If you need to exchange a product, please contact us before returning the item.

Exchanges are subject to product availability and approval.

Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible.

Orders that have already been processed, dispatched, customised, or prepared for delivery may not be eligible for cancellation.

If cancellation is approved before dispatch, a full refund may be issued.

Product Inspection Upon Delivery

Customers should check their order when it arrives.

Please contact us immediately if:

• Items are missing
• Products are damaged
• You receive the wrong item
• Packaging shows signs of damage

Providing photographs can help us resolve issues quickly.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Business Name: BuyWithUs Matting

Website: https://buywithusmatting.co.uk

Phone: +44 7946 252194

Email: buywithustrading@gmail.com

Business Address:
Suite 2, 2nd Floor, Cranbrook House,
61 Cranbrook Road,
Ilford, England,
IG1 4PG

Last Updated: September 2026